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Free Domestic U.S. Shipping on Orders Above $35
Note: Option available whenever the final cart price is above $35 after coupon code or any special discounts. All orders over $100 will receive free FedEx 2-Day Shipping. You may pay for expedited shipping at checkout if you wish.
When will my order be shipped?
It can take up to 72 business hours to process before it is shipped out for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to USPS, UPS, or FEDEX for shipping deliveries. All shipping transit times are estimated delivery time.
Note: During the busy holiday season and after holiday sales, processing can take up to 5 business days (usually 72 business hours). Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.
We process orders from 7:30 AM - 4:30 PM on weekdays we do not process orders on Sundays, and U.S Federal Holidays.
For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not received any update, please contact your local customs agency).
In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by USPS or FedEx. This ensures the package is safely delivered to the correct destination. If you have any questions regarding high value orders, please email our Customer Service team.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transite locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Element Vape, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Element Vape strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Element Vape is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
We currently do not accept any returns on Vape Products. If you have a order issue you have 14 days from delivery to alert us of the issue at firstname.lastname@example.org.
The following payment methods are accepted on BigJeffVapes.com:
- Credit cards: Visa, MasterCard, American Express and Discover
- Debit cards: Visa, MasterCard and American Express
- You have to enter debit/credit card information in each transaction. We do not save your debit/credit information on file.
- Gift cards: Must be issued in the US (valid for merchandise only)
- International: We currently accept payments outside of the United States. All products sold are listed in US Dollars and will not be automatically converted into your local currency. Big Jeff Vapes is not responsible for any conversion fees associated with international orders.
- Payments cannot be split between multiple credit cards.
- Gift cards cannot be combined with credit/debit cards.
- All cards must have a valid security code.
Have more questions or concerns? Please contact us.