Standard Returns

We gladly accept returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.

For sanitary and safety purposes, the following items are NON RETURNABLE if opened or used:

  • E-Liquids
  • Atomizers - such as RDA & Tanks
  • Disposable Vape
  • Replacement Pods & Coils - if temper foil is broken
  • Replacement Coils - if temper seal is broken
  • Spare Parts - Drip Tips, Glasses, O-Rings
  • Rechargeable Batteries

For products with special product seals, such as E-Liquid bottle caps or hardware packaging with tamper-proof stickers, it cannot be returned once the seal is broken.

Warranty Service

Hardware devices purchased directly from our website come with a 15-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for the extended warranty period.

Types of products not covered under our 15-Day Warranty:

  • Atomizers - such as RDA & Tanks
  • Disposable Vape
  • Replacement Pods
  • Replacement Coils
  • Spare Parts - Drip Tips, Glasses, O-Rings
  • Rechargeable Batteries

In order to be eligible for service under warranty, you must initiate a returns process by contacting us at info@truevapes.com. The 15-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.